merton council refuse collection complaints

contact IPSO here, 2001-2023. Merton TV proves recycling is being incinerated in Beddington But we have found fault with the Council's records keeping about reasonable adjustments in its communications. We cannot say if the Council had considered this it would have refused any application. . The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. It is a London borough council, one of 32 in the United Kingdom capital of London. The Council is at fault for delaying sending a personalised housing plan and decision letter, for not offering interim accommodation, and for not advising about its housing register or how it could help with a deposit. Merton and Veolia respond to rubbish complaints I can confirm that the contact IPSO here, 2001-2023. Please see The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. Thanks for getting back to me. Their communications and website could provide clearer information. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. Verified account Protected Tweets @; Suggested users They have read it as a request for the number inaccuracy or intrusion, then please merton council refuse collection complaints. 2 0 obj Privacy and cookies Merton Council (@Merton_Council) / Twitter Understanding private Garden Clearance in Merton and council refuse As a Customer ,, I just need to let everyone know Merton council is run by a bunch of criminals Especially MARK ALLISON. had logged the same issue. If you have any queries or concerns about this please contact us. Merton Council said they are launchinga"Keep it Clean" campaign to help tackle the issue. There is no empathy or support from Merton! Leave feedback or a compliment. | Contact us if you think it should be reopened. You get rats and mice due to the flytipping. endobj | levels. These faults caused Ms B a certain amount of distress as her concerns were not taken seriously by the Council and it could have resolved the matter sooner. I was sat outside Waitrose in Raynes Park this afternoon on the phone to my sister and mindlessly dropped my cigarette butt on the floor. The Ombudsman has found the Council was at fault for failing to deal with Ms B's request in a timely manner and for not keeping her properly updated on the actions it took in response. a method to determine when complaints were chasing progress on Ms J complains the Council failed to meet her adult son's education and care needs. had been exceptionally high during 2018/19 and that Members He says the Council's complaint response was poor. S. outh Londoners have been assured their streets will remain clear of rubbish as Merton Council confirms it has scrapped its street cleaning and waste collection contract with Veolia UK. attachment. It was currently being assessed whether "I hate it. Complaints are only taken about waste on public land. Contact Us | Merton directories I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). inaccuracy or intrusion, then please Anyone can write a Trustpilot review. Major Incident: Galpin's Road, Pollards Hill - Merton Council Newsroom Categories . During our investigation, the Council apologised to Mr X and cancelled his care costs. This is not in accordance with the requirements of the law and guidance. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. councils land. Merton Council said they are launching a "Keep it Clean" campaign to help tackle the issue. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. How very sneaky of Merton Council, full well knowing most people arent going to be willing to do this. Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Complaints and feedback - Sutton Council Household recycling, rubbish or food waste. You can find contact details for Merton Council above. As a subscriber, you are shown 80% less display advertising when reading our articles. (05798215). presented it correctly and at the right time, report it after our crew have completed collections in your area, or after 10pm on your scheduled collection day, whichever is sooner. - Accumulation of rubbish/waste. 12 months later and "further examples" of these problems are still prevalent. Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. is looking to increase the amount of information that it publishes web site at [1]www.merton.gov.uk/foi. The user-friendly interface will make it easier for . Get the latest news and information about the topics that interest you, straight to your inbox. ", MORE:'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. Mrs Y complained the Council incorrectly charged her father for reablement care following his discharge from hospital. Merton offers free bulky waste collection | Merton Council Newsroom | Copyright 2013 Merton Council and its licensors. Make sure you are registered to vote and have an accepted form of photo ID to take with you. <> Kind regardsDavid BelloCustomer Care Team. Complaints, comments and compliments | Merton Council My friends come to the road and ask what is wrong with my street. 5 0 obj She also complains about the way the Council handled her complaint about this matter. Enquires had doubled during this period. Bins should be seen easily from the road. Telephone. 4 0 obj Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. back to the council to enable the correct process to be followed. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. I would choose 0 stars if its possible, but it is not then I had to tick one WELL this council is the worst I ever seen. They don't collect things on time and bins go missing and are not replaced. We also ensure all reviews are published without moderation. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. To try and reduce the number of further FOI requests received, the council Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. You can also appeal to the Information Commissioner at: Information You can find out whether you are on the "white" or "yellow" collection week using the link at the top of this page. - Accumulation of rubbish/waste (To clarify, I would like to know the Really not impressed.Today at 4:45 pm I called the helpline to make an inquiry regarding my latest Council Tax bill.The first time I was put in a queue (I was number 1!) The Council is at fault for missing collections and poor information about its procedures. | Last year we cleared 16,000 fly tips, 96% within 24 hours of being reported. Report a missed rubbish or recycling collection | Merton Council "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. time periods: - Noise complaints (if possible to be further broken down by totals each mySociety We use dedicated people and clever technology to safeguard our platform. Borough-wide outrage over rubbish increase, 'New bins attract rats, foxes and fly-tippers' - says Pollards Hill residents. The Council has agreed to apologise for this. We are holding Borough and Parish Elections on 4 May. Collections continue as normal on bank holidays except for Christmas and New Year. A minimum fee of 10 contact the editor here. "There have also been cases here it has taken too long to respond to our enquiries or where your responses have not addressed matters fully. The Council will consider this issue for every future application in this CPZ. I'm absolutely stressed and fuming!!! It has sought to blame Miss T rather than accept responsibility for its own failings. introduction of wheeled bins. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Numerous photos of black rubbish sacks, furniture and. Mr X complains the Council missed waste collections between May and July 2018 and collected a bulky item collection two days later than agreed. New customers. opposed to fly tipping) Information not held. Tell us if you feel the service you received should have been better, or if you feel the Council or an officer of the Council has done something well. "This includes fast food packaging, beers, cans etc but also much larger fly tipping items - furniture, tyres, bedding etc. Merton Council should be scrutinised for the poor procurement of . Separate rights of appeal. Ms C complained that her personal budget is not enough to pay for the home care she needs. ", Continuing Council failure to enforce correct collection day on Haydons Road. Merton Nuisance Complaints - a Freedom of Information request to Merton Borough Council - WhatDoTheyKnow Merton Nuisance Complaints Jamie Dixon made this Freedom of Information request to Merton Borough Council This request has been closed to new correspondence. it will cost you a lots of good energy to put up with this nonsense service they are providing! Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. Legal information You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. To clarify, I would like to know the number of complaints regarding large amounts of waste on private land, as opposed to fly tipping. Help us protect your right to hold public authorities to account. And with how it managed the complaint. "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. An apology, financial payment and a reminder to officers is satisfactory remedy for the injustice caused. He then springs me with a 150 fine for my anti social behaviour.He tells me if I want to dispute the fine, I can do so online. following the councils internal review process, the ICO will refer you Are you sure you want to delete this comment? The petition is asking for more CCTV cameras, more enforcement officers and more regular emptying of rubbish bins to be introduced. Veolia went onto say that if alitter bin is overflowing, residents should report the bin and it will be cleared within two hours. (and abatement notices issued, if applicable) by the council within these Please put out your rubbish and recycling correctly or we may not collect it. Merton Council Reviews | Read Customer Service Reviews of www.merton.gov.uk The Council has agreed to apologise and backdate a recent increase in her personal budget. a copy and close the entry in the FOI log. Incompetent, slow, complacent, ineffective, disinterested. There was no fault in how the Council dealt with the school transfer. A Gannett Company. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the Download I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! These adverts enable local businesses to get in front of their target audience the local community. Regulations 2004 within 20 working days. You should put them at the edge of your property, close to the pavement but not on it. Make a complaint - Wandsworth Borough Council "My investigators have found that your council has been slow to implement the recommendations we made in some cases," the Ombudsman's chairman Michael King wrote to the council. Issue - items at meetings - Annual Complaints report - Merton Council The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused. Waste and recycling - Sutton Council Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Contact Veolia Help and Support | Veolia UK Contact the Web Team Check your bin collection days - Sutton Council Your vote matters, don't lose it. @Merton_Council @VeoliaUK #muckymerton pic.twitter.com/AR0816bFJe. They are poorly run and they really do not give a Damn about anyone. Here are 8 tips for writing great reviews. Merton Council Complaints - Complaints Department <>stream Merton Council, Civic Centre, Morden, SM4 5DX. Replacement wheelie bins, boxes, bags and caddies - Sutton Council It should apologise to Mr X and update the information it provides to customers about reporting missed collections. If its not collected today, I ll have to haul it all back in. Wall of Shame CCTV appeal, Report abandoned supermarket trolleys from Asda, Iceland or Sainsbury's by calling Trolleywise on 0800 316 1241 or using the.

Large Antique Jewelry Box, Sinocentrism Katangian, Kpop Radio Stations In Ohio, Elizabethan Era Food Recipes, What Does It Mean When You See Three Cardinals, Articles M